The basis of advocacy is to support people in addressing their concerns, asserting their rights and helping them gain access to health, legal and social care services.

Mind in Ealing and Hounslow have two advocacy services:

Ealing Community Advocacy

Ealing Community Advocacy Service is a free and confidential service which provides support to adults within the borough of Ealing. Advocacy enables people to be heard, empowers them to ask questions to help them to make informed choices. We are led by the views and wishes of people using the service. We work independently of primary and secondary services and work to a high level of confidentiality. Ealing Community Advocacy service has an easy to use complaints procedure. We welcome the views and comments of the service users to enable us to critically examine and improve our service. Mind in Ealing and Hounslow have clear policies to promote equality issues to ensure that no adult is discriminated against.

For an informal chat about how advocacy might help you, please contact:

Ann Owen, Independent Advocate, Monday – Friday, between 9am and 5pm on 020 8571 7454

In-patient Advocacy Service

Mind in Ealing and Hounslow is contracted to provide the statutory Independent Mental Health Advocacy service for the West London Mental Health Trust’s inpatient local services provision in Ealing. This provision comprises 3 adult acute wards situated in Wolsey Wing of St. Bernard’s Hospital and the adjacent Jubilee Ward which is the provision for older persons. Jubilee Ward provides inpatient services for both men and women but is segregated.

Our in-patient advocate is there to provide an additional safeguard for patients detained under the Mental Health Act. We help to ensure that the patient is fully aware of their rights under the Act and to offer every assistance to enable them to exercise them. We also support the patient in participating to the maximum extent in decisions made about their care and treatment.

Our advocate frequently attends ward round meetings and Care Programme Approach meetings with the patient to ensure that their voice is heard and that any queries or complaints he or she may have are given due consideration. Typical issues of concern include:
  • Medication
  • Leave from hospital under section 17 of the Mental Health Act
  • What do the sections of the Act under which they are detained mean in practice
  • What means are available to them or their families to bring about discharge

Our in-patient advocate also has statutory powers which include:
  • The right of access to any detained patient
  • The right to speak to a detained patient in private
  • The right to attend meetings between patients and any professionals involved in their treatment and/or care
  • The right of access to patients clinical or other records relating to their detention or treatment in hospital or relating to any after care services provided.
Although they do not have a statutory right of access to our service, we do also provide advocacy to informal patients who are not detained under any provision of the Mental Health Act. This is because in practice informal patients often need to be advised of their rights, in particular the very fundamental right to discharge themselves.

All involvement that our advocate may have with a patient is with the latter’s consent and the patient can dispense with the service at any time. It is free of charge to all hospital patients experiencing mental health problems and is operating from 9.00am to 5.00pm on five days a week.

EALING IN-PATIENT ADVOCATE
John Hughes
Wolsey Wing Advocacy Service
Block B
St.Bernard's Hospital
Uxbridge Road
Southall
UB1 3EU

Tel: 0208 354 8910
Email: john.hughes@wlmht.nhs.uk
Office Hours: Monday to Friday – 9.00am to 5.00pm